Airbnb is a community marketplace where guests can book spaces from hosts. Guests contact hosts using the Airbnb messaging system to confirm availability, then they submit a reservation request when they’re ready. It’s important to keep communication and transactions on Airbnb to best ensure
Guests enter when they submit a request, but we do not collect any payment unless the host accepts the request. If the host accepts, Airbnb charges the payment and contact information is exchanged to arrange check-in and reservation details. If the host does not accept, Airbnb does not charge the guest.
Airbnb specifically created a payment system to ensure that money is fully collected and safe by holding payments until 24 hours after the guest checks in, at which point we transfer it to the host. This gives everyone the opportunity to confirm that everything is as expected. Once a reservation is completed, both host and guest caneach other to build a reputation in the community.