The world’s largest accommodation provider, owns no real estate


Airbnb is a community marketplace where guests can book spaces from hosts. Guests contact hosts using the Airbnb messaging system to confirm availability, then they submit a reservation request when they’re ready. It’s important to keep communication and transactions on Airbnb to best ensure trust and safety and to adhere to our terms of use.
Guests enter payment information when they submit a request, but we do not collect any payment unless the host accepts the request. If the host accepts, Airbnb charges the payment and contact information is exchanged to arrange check-in and reservation details. If the host does not accept, Airbnb does not charge the guest.

Airbnb specifically created a payment system to ensure that money is fully collected and safe by holding payments until 24 hours after the guest checks in, at which point we transfer it to the host. This gives everyone the opportunity to confirm that everything is as expected. Once a reservation is completed, both host and guest can review each other to build a reputation in the community.


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